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Customer Support

Customer Success Manager

hyderabad,india 2–6 years preferred. Experience in customer success, account management, customer support, or client Exp Posted 1 week ago
Chhap

Job Highlights

  • Own customer satisfaction and long-term relationship management.
  • Improve retention, repeat purchases, and overall customer experience.
  • Work closely with operations, product, marketing, and support teams.
  • Build scalable customer success processes and SOPs.
  • Analyze customer feedback and recommend product improvements.
  • Resolve escalated issues with empathy and professionalism.
  • Drive customer advocacy and brand loyalty.
  • Play a key role in shaping Chhap's customer-first culture.

Job Description

As the Customer Success Manager, you will be responsible for ensuring that customers, creators, affiliates, and partners have an exceptional experience with Chhap. You will proactively solve problems, improve satisfaction, reduce churn, gather feedback, and work across teams to build long-term trust and loyalty.

Key Responsibilities

Ensure customers and creators have a seamless experience throughout their journey with Chhap. Proactively engage with high-value customers, affiliates, and partners. Resolve escalated issues by coordinating with relevant internal teams. Collect customer feedback and convert insights into actionable improvements. Monitor customer satisfaction metrics such as CSAT, NPS, retention, and repeat purchase rates. Build onboarding guides, FAQs, and customer education resources. Develop SOPs for customer success workflows and escalation management. Collaborate with product teams to improve usability and customer experience. Identify opportunities for upselling, cross-selling, and long-term engagement. Maintain accurate records of customer interactions and resolutions. Represent the customer's voice during internal planning discussions.

Required Skills & Education

Education

Bachelor's degree in Business Administration, Marketing, Communications, Management, or a related field preferred but not mandatory. Relevant experience and exceptional customer handling skills may substitute for formal qualifications.

Key Skills

Customer relationship management. Excellent verbal and written communication. Active listening and empathy. Problem-solving and conflict resolution. Cross-functional collaboration. Data analysis and reporting. Time management and organization. Ability to remain calm under pressure.

About Company

Chhap is building a community-first commerce platform where creators and customers can design, share, and purchase customized products with confidence. Delivering an exceptional customer experience is one of our highest priorities, and every interaction s

Chhap is a leading fashion-tech brand focused on personalizing style through technology. Join us to build the future of custom fashion.

Role Overview

Role Category

Customer Success | Client Relationship Management | Customer Experience | Operations

Industry Type

E-commerce | Consumer Internet | Creator Economy | Print-on-Demand | Retail Technology | Community Commerce

Employment Type

Permanent

Apply for Available Types

Full Time 2–6 years preferred. Experience in customer success, account management, customer support, or client

₹5,00,000 – ₹12,00,000 CTC per annum + Performance Incentives + Growth Opportunities (Negotiable bas

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Tip: Read the job description and key responsibilities carefully before applying to increase your chances.