Returns
1. Eligibility: Products can be returned within 7 days of delivery (including the day of delivery).
2. Condition: Items must be unused, unwashed, and in their original condition.
3. Fee: A return fee of ₹100 will be charged.
Exchanges
1. Eligibility: Products can be returned within 7 days of delivery (including the day of delivery).
2. Process: To exchange an item, contact us at hello@chhap.in with your order details.
3. Availability: Exchanges are subject to product availability.
Refunds
1. Eligibility: Refunds are issued for eligible returns within 7-10 business days.
2. Method: Refunds will be processed to the original payment method within 7-10 business days.
Non-Returnable Items
Certain items, such as customized products, are non-returnable.
Process
1. Initiate: Contact us at hello@chhap.in to initiate a return or exchange.
2. Ship: Ship the item back to us at the provided address.
3. Receive: Once we receive and inspect the item, we will process the exchange or refund.