At Chhap, we are committed to fostering a transparent, respectful, and responsible environment for our team members, customers, and the communities we serve. Our Code of Ethics provides the guiding principles that shape our business practices, ensuring we operate with integrity, fairness, and respect for all individuals involved.
1. Integrity and Honesty
We commit to conducting our business with honesty and integrity. All communications, whether internal or external, should reflect truthfulness. Our actions must align with the promises we make to our customers, partners, and team members.
2. Respect for Individuals
Chhap values diversity and inclusion in all its forms. We treat all individuals, whether employees, customers, or collaborators, with respect and dignity. Discrimination, harassment, or any form of unethical behavior is not tolerated.
3. Commitment to Quality
We are committed to providing high-quality products and services that meet or exceed our customers' expectations. Each product we create is made with care and attention to detail, ensuring the best possible outcome for our customers.
4. Ethical Marketing Practices
Chhap supports ethical marketing practices. We believe in promoting our products honestly, without exaggeration or misleading information. Our marketing materials and messages must always reflect the true nature of the product.
5. Confidentiality and Data Privacy
We respect the privacy of our customers, employees, and partners. All sensitive data is handled with the utmost confidentiality, in compliance with data protection laws. We do not share or misuse any personal information.
6. Environmental Responsibility
Chhap is committed to minimizing its environmental impact. We strive to use sustainable practices in our sourcing, production, packaging, and shipping processes. We prioritize eco-friendly materials whenever possible to reduce waste and promote a greener planet.
7. Fair and Transparent Commission Structures
Our commission structures for affiliates, city coordinators, and all involved parties are designed to be fair, transparent, and rewarding based on genuine sales. We ensure that earnings are tied directly to performance and that all compensation is clearly outlined and communicated.
8. Anti-Corruption and Bribery
Chhap does not tolerate any form of corruption or bribery. We are committed to ethical business practices in all our dealings, ensuring we operate in a lawful and ethical manner. Any action that undermines trust or fairness will be investigated thoroughly.
9. Accountability and Responsibility
Each team member, city coordinator, and ambassador is expected to take responsibility for their actions. We hold ourselves accountable to our customers, our colleagues, and the communities in which we operate.
10. Transparency in Referral Programs
Chhap's referral program is designed to be transparent and straightforward. There are no hidden fees or complicated structures. We ensure that all participants are fully informed about how commissions are earned and the criteria for payouts.
11. No Multi-Level Marketing Practices
Unlike MLMs, Chhap's earnings are strictly based on direct sales of products. We do not engage in recruitment-driven schemes, and all participants in Chhap's network earn through genuine product sales, not from enrolling others into the system.
12. Non-Returnable Policy
To maintain a seamless and efficient system, we have a non-returnable policy for most of our products, particularly personalized items. This policy is communicated clearly to customers before purchase, ensuring that expectations are set appropriately.
13. Community Building
Chhap encourages a culture of support and collaboration. Our city coordinators and ambassadors are integral to the success of the brand, and we ensure that they have the resources and support they need to succeed. We emphasize team-building and mutual respect.
14. Adherence to Local Regulations
Chhap operates in compliance with all applicable laws, rules, and regulations in the regions where we do business. We expect all team members and partners to adhere to legal standards and act responsibly in all their dealings.